PRIVACY POLICY

This Privacy Policy describes how DIVYORO (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from divyorojewelry.com (the "Site") or communicate with us regarding the store.

By using the Site and our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use our services.

1. Personal Information We Collect

To process your luxury jewelry orders and manage your user experience, we collect specific information from various streams:

  • Information You Directly Submit:
    • Contact Details: Name, billing address, shipping address, email address, and phone number.
    • Order Details: Information necessary to fulfill your jewelry settings, sizing preferences, and custom orders.
    • Payment Information: Credit card details, bank details, or alternative payment data managed through our secure payment processors (T/T, Shopify Payments, Stripe, or PayPal). We do not store raw credit card credentials on our internal servers.
    • Customer Support Interaction: Any text, image uploads, or messages sent via email or contact forms.
  • Information Collected Automatically (Cookies & Tracking):
    • Device & Usage Data: IP address, device type, browser metadata, operating system, unique device identifiers, and timestamps of your site visits.
    • Browsing Patterns: Products viewed, cart additions, search terms used, and navigation paths on the Site.

2. How We Use Your Personal Information

We leverage your personal data to execute our services, maintain security, and optimize our luxury brand footprint:

  • Fulfilling Orders: Processing payments, arranging worldwide logistics, providing order invoices, and sending confirmation notifications.
  • Customer Engagement: Responding to sizing queries, product care questions, or order updates.
  • Marketing & Tailoring: Providing targeted promotional campaigns, behavioral advertising, and exclusive discounts (where consented to by you).
  • Fraud Detection & Prevention: Safeguarding our store against high-risk transactions or chargeback fraud.

3. Sharing Personal Information

We share your Personal Information with reliable third-party service providers who assist us in operating our business:

  • Shopify: We use Shopify to power our online storefront.
  • Logistics & Customs: We share your name, phone number, and delivery address with international shipping lines to ensure smooth transit and clearance.
  • Analytics Providers: We use tools like Google Analytics to optimize our marketing loops and monitor performance metrics.

4. International Data Safeguards & Compliance

Because DIVYORO operates out of Odisha, India, and serves a global audience, your data may be transferred across international borders.

  • North American Users (US/Canada): We strictly adhere to commercial data practices ensuring clear opt-outs for promotional content. We protect consumer profiles against unauthorized data sales.
  • Global Audiences: We treat all consumer pipelines with equal security protocols, ensuring your user profile remains encrypted and restricted to authorized operational staff only.

5. Cookies and Behavioral Tracking

Our Site utilizes digital cookies, tracking pixels, and browser scripts to enhance site functionality and remember your preference parameters (such as preferred currency or local language settings).

  • You have the option to configure your browser to reject all cookies or notify you when a cookie is placed.
  • Please note: If you choose to completely block cookies, some core features of our jewelry checkout path may not function as intended.

6. Your Consumer Rights

Depending on your legal jurisdiction, you may hold the following inherent rights regarding your personal information:

  • Right to Access: The right to request copies of the personal profiles we hold on you.
  • Right to Rectification: The right to request corrections to any outdated or inaccurate details (such as updating a shipping address).
  • Right to Erasure: The right to request the permanent deletion of your customer history from our systems, subject to certain exceptions required for commercial taxation or legal recording purposes.

7. Data Retention Protocols

When you place an order through divyoro.com, we will maintain your Order Information for our accounting and tax records unless and until you explicitly request us to delete this information.

8. Policy Modifications

We reserve the right to periodically update this privacy manifesto to reflect operational changes, internal system updates, or changes to global legal codes.

9. Contact Us

For more information about our privacy protocols, to voice a query, or to file a formal request regarding your data rights, please contact us at:

  • Brand Entity: DIVYORO
  • Location: Divyoro Showroom, Shop#17, Symphony Mall, Rudrapur, Bhubaneswar, Odisha, India, 752101.
  • Email: divyoro2026@gmail.com